General Information and Terms & Conditions
How to Make a Reservation
Phone, fax or visit our website – or call your travel professional. Please provide the full first and last names of travelers as it appears on passport and include address, phone number, tour name and departure date. Space will be held until deposit is received which is due within five business days after making your reservation.
Travel Agents Contact
Mayflower Cruises & Tours
650 Warrenville Rd
Suite 500
Lisle, IL 60532
(630) 435-8500 ext. 1 in Illinois
(800) 323-7604 ext. 1
(630) 960-3575 fax
www.mayflowercruisesandtours.com
info@mayflowercruisesandtours.com
Reservation Hours
Monday – Friday 8:00 a.m. – 6:00 p.m. Central Time
Payments
All deposits and final payments can be made by check or credit card. We accept the following credit cards: Visa Mastercard and Discover Card.
Prices Subject to Change
We reserve the right to vary itineraries and prices and substitute facilities, hotels or events of equal or better quality if necessary. Guaranteed Share Program for Single Travelers If you are traveling alone, are a non-smoker, and would like a roommate for cost savings, let us know at the time of booking your reservation. You will be paired with another traveler of the same gender at the twin rate. If no roommate is available, you will get a single room yet only pay the twin price. Guaranteed share reservations are available until the final payment period of a tour.
Roommate Cancellation
If you are booked as a “twin” and your roommate cancels their reservation, and you cannot find another roommate, you may either travel as a guaranteed share (see above) or travel as a single and pay the single supplement.
Health and Walking on Tour
Some sites visited have limited motorcoach access and may involve considerable walking, stairs or inclines. Travelers should be in reasonably good health. Some programs include destinations in higher elevations that may have varying effects on individual travelers. Tour Managers and Coach Drivers cannot lift or assist travelers into transportation vehicles. Mayflower Cruises & Tours requires that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing the assistance.
Revision Fees
A fee of $25 per person per transaction will be charged for any changes, revisions or alterations made to your reservation after confirmation.
Luggage Handling
The tour cost includes porterage for one average size suitcase. A charge of $5.00 per hotel will be collected by the Tour Manager for each additional piece of luggage that you bring.
Travel Documents
Your travel documents will be in your possession approximately 14 days prior to departure. Documents include tour itinerary, departure and arrival information and times, hotel and ship information, clothing suggestions, baggage tags, plus any helpful hints.
Mayflower Loyalty Program, First Time Travelers and Referral Rewards
Earn $100.00 travel credit for every North America Air holiday taken with Mayflower Cruises & Tours. No restrictions to the amount of credits an individual can acquire. Loyalty Credits can be applied to any reservation made within one year of the return of the tour they were earned on. Multiple credits can be used on a single tour. Credits are nontransferable but can be combined with Referral Rewards.
Rewards and Mayflower promotional savings*
First Time Travelers, earn $50.00 to be applied to their first reservation with Mayflower Cruises & Tours. FTTs cannot be combined with any Free Airfare promotional offer. With Mayflower’s Referral Rewards program you can earn hundreds of travel dollars when you refer a friend to us. Here is how it works – refer a friend that is NEW to Mayflower Cruises & Tours and you will earn up to a $100 Travel savings when your friend makes a reservation and pays the deposit on a tour that is 5 days or longer. The Travel savings is per friend. So if you bring in a couple that is new to Mayflower – you will earn $100 x 2 = $200 in savings. You can apply these savings on upcoming tours* you have with Mayflower Cruises & Tours. Your Friend also gets a First Time Traveler savings of $100.
*Some restrictions apply, call for details.
Smoke Free Environment
Although smoking is not allowed on the motorcoach, frequent rest/smoking stops are made.
Travelers with Special Needs
You must advise Mayflower at the time your booking is made of any disability requiring special attention. Mayflower will make reasonable efforts to accommodate the special needs of our travelers. Be aware that the Americans with Disabilities Act is applicable only within the United States and that accommodations for disabled travelers outside the United States may be more limited. If a traveler requires assistance, we require that he/she be accompanied by a companion who is capable of and totally responsible for providing the assistance. Neither Mayflower personnel, nor its suppliers, may lift or physically assist travelers. If a traveler thinks he/she might need assistance during a trip, he/she should call Mayflower to determine what assistance might reasonably be provided. If special arrangements are provided, and these arrangements add to the Tour Operator’s cost, the Tour Member will be responsible to pay the additional costs. Mayflower cannot provide special individual assistance to travelers with special needs for walking, dining or other routine activities.
Membership
Mayflower reserves the right to withhold tour membership, or to require any traveler to leave a tour at any time, when such action is determined by Mayflower to be in the best interests of the traveler or the tour group. Children must be at least six years of age and accompanied at all times by a guardian.
Force Majeure
Except where otherwise expressly stated in these terms and conditions we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of Force Majeure. “Force Majeure” means any event which we or the supplier of the services in question could not, even with all due care, foresee or avoid.
Responsibility
These tour programs are operated by Mayflower Cruises & Tours, Inc. 650 Warrenville Rd, Suite 500, Lisle, IL 60532. In common with other companies, Mayflower acts only as an agent for Tour Members in arranging room accommodations, transportation, sightseeing, admissions and restaurants. Mayflower reserves the right in its sole discretion to make changes in the itinerary and is not responsible for expenses, loss of time, money or other occurrence resulting from a change of tour scheduling made for Tour Members. Mayflower reserves the right to accept, decline or retain any person as a member of the tour, and is not responsible for any losses or damages of personal property, or for injuries, expenses or damages incurred by any Tour Member.
United States Tour Operators Association
$1 Million Travelers Assistance Program
Mayflower Cruises & Tours, Inc. shares the coverage available under the United States Tour Operators Association (“USTOA”) $1 Million Travelers Assistance Program with affiliates of Mayflower Cruises & Tours who, as an Active Member of the USTOA is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Mayflower Cruises & Tours travelers in the unlikely event of Mayflower Cruises & Tours bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by Mayflower Cruises & Tours may be sufficient to provide only a partial recovery of the advance payments received by Mayflower Cruises & Tours. Complete details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 345 Seventh Avenue, Suite 1801, New York, NY 10001, or by email to information@ustoa.com or by visiting www.ustoa.com.
Tour Activity Level
Travelers should be in reasonably good health. Please consult your physician for pre-departure health advice.
- This program has a leisurely pace with minimal activity such as climbing stairs, boarding the motorcoach and walking within the hotels and ships.
- Average physical activity on this program requires the ability to climb stairs and walk reasonable distances, sometimes over uneven surfaces.
- A blend of longer and shorter touring days with walking tours. Expect more of the touring to be over uneven surfaces and involve more stairs.
- Longer touring days with more walking tours mixed with some periods of standing. Expect more of the touring to be over uneven surfaces and involve stairs.
- A more physical touring experience based on the destination. Involves longer walking tours, on uneven surfaces, may involve inclines, stairclimbing, windy or wet conditions at sites and periods of standing. Expect some of the experiences to occur during the evening.
Payment Information
Within five business days of making your reservation, you must make your initial trip payment. Once your trip deposit is made, you then have 24 hours to add the optional Travel Protection Plan (TPP), if you choose to purchase it. For more details on the F431M Travel Protection Plan (TPP)” offered on North American Air Holidays, please see the section below. The TPP plan cost includes the plan premium and a fee for non-insurance assistance services. To obtain additional information on the fees for non-insurance components contact assistancefees@tripmate.com.
Deposit Schedule – Land tour price up to $3,500
| Land Tour with Air* | Deposit Per Person | Final Payment |
|---|---|---|
| • With TPP Coverage | $450 | 60 Days |
| • Without TPP Coverage | $200 | 60 Days |
| Land Tour Only* | Deposit Per Person | Final Payment |
|---|---|---|
| • With TPP Coverage | $375 | 60 Days |
| • Without TPP Coverage | $200 | 60 Days |
Deposit Schedule – Land tour price from $3,501 and up
| Land Tour with Air* | Deposit Per Person | Final Payment |
|---|---|---|
| • With TPP Coverage | $499 | 60 Days |
| • Without TPP Coverage | $200 | 60 Days |
| Land Tour with Air* | Deposit Per Person | Final Payment |
|---|---|---|
| • With TPP Coverage | $425 | 60 Days |
| • Without TPP Coverage | $200 | 60 Days |
The F431M TPP plan is not offered on select North America tours, including Canadian Rockies by Rail, From the Red Rocks to the Rockies, New England and Canada Autumn Cruising and Steam Boating on American Queen. These trips may be covered under the F431G plan, please visit www.tripmate.com/wpF431G for more details on this Travel Protection Plan.
Deposit Schedule – Alaska Adventure Cruise, Canadian Rockies by Rail, From the Red Rocks to the Rockies
| Land/Cruise Tour | Deposit Per Person | Final Payment |
|---|---|---|
| • With TPP Coverage | $899 | 120 Days |
| • Without TPP Coverage | $400 | 120 Days |
Deposit Schedule –New England and Canada Autumn Cruising
| Land/Cruise Tour | Deposit Per Person | Final Payment |
|---|---|---|
| • With TPP Coverage | $899 | 140 Days |
| • Without TPP Coverage | $400 | 140 Days |
Deposit Schedule – Steam Boating on the American Queen
| Land/Cruise Tour | Deposit Per Person | Final Payment |
|---|---|---|
| • With TPP Coverage | $2,069 | 140 Days |
| • Without TPP Coverage | $1,500 | 140 Days |
*Land tour price is based on twin occupancy rate
Refund and Cancellation Policy
With the exception of deposit amounts, all payments for land, air and train arrangements (ticketed by Mayflower Cruises & Tours) are refundable when cancellations are prior to your final trip payment due date. Deposits are non-refundable. However, if the F431M Travel Protection Plan (TPP) is offered for your trip and you choose to purchase it, you may apply for reimbursement under the non-insurance Part A Cancellation Waiver. If the F431G TPP is offered for your trip and you choose to purchase it, you may seek reimbursement by filing a claim under the Trip Cancellation benefit. Additional terms and conditions apply to the F431M and F431G; please review the plan documents for full details.
Important Note: Non-Refundable airline tickets purchased from Mayflower Cruises & Tours are not covered under Part A of the F431M Travel Protection Plan (TPP). If you are protected under the F431G, airline tickets can be considered a travel arrangement under the definition of the plan.
Mayflower Cruises & Tours Cancellation Penalties
North America Tours
• 61 days or more: Deposit Amount
• 60 to 31 days prior: 20% of tour cost
• 30 to 15 days prior: 30% of tour cost
• 14 to 1 day prior: 40% of tour cost
• Day of departure or early departure from tour: 100% of tour cost
• No refund on unused portions of the tour
Alaska Adventure Cruise, Canadian Rockies by Rail, From the Red Rocks to the Rockies
• 121 days or more: Deposit Amount
• 120 days until day of departure: 100% of the tour cost
• No refund on unused portions of the tour
Steam Boating on the American Queen, New England and Canada Autumn Cruising
• 141 days or more: Deposit Amount
• 140 days until day of departure: 100% of the tour cost
• No refund on unused portions of the tour
Air Services
Airfare may be purchased through Mayflower for travel originating in the United States. By using Mayflower’s air services, you accept that Mayflower is only acting as your agent and is not responsible for any accident, death, personal injury, illness, property damage, delay or other monetary loss or expense of any nature that may arise directly or indirectly out of any act of God, or any actions or default of any carrier. Mayflower is not liable for, and does not assume responsibility or accept claims with regards to any losses incurred due to cancellation of flights or change in flight schedule resulting in additional expenses to you, even when the air services are purchased through Mayflower.
Tour Price Includes
All motorcoach transportation noted in the tour itinerary, round trip airport transfers on the tour departure and return dates (only), services of the Tour Manager and driver, lodging, sightseeing, taxes, admissions, gratuities for bellmen and waiters for included meals, as well as future travel credits. Included meals are clearly noted in the touring description. Air transportation is available upon request, at additional cost, for United States and Canada Tours. Round-trip airport transfers are included for travelers purchasing their own air when their flight information is provided to Mayflower Cruises and Tours and meets the required time frames.
What is Not Included on the Tours
The land price of your tour does not include airfare to the tour departure point; excess luggage charges; items of a personal nature; meals not included on the itinerary; sightseeing attractions listed as “optional excursions” and gratuities to the full time Tour Manager, motorcoach driver, all airport skycaps, van or limo drivers and local guides.
Airline Security Measures
The Transportation Security Administration requires that travelers provide their name exactly to their airline as it appears on the passport or a government issued I.D. (such as a driver’s license) to be used while traveling, along with their date of birth and gender when making reservations to fly within the U.S. When making your flight reservations through Mayflower Cruises & Tours, you will be asked for this information by our staff. Due to airline security measures, your photo I.D. or passport must match your airline ticket name and your tour reservation name or you may be denied aircraft boarding.
Passport & Visas for Canada and Mexico
Each U.S. citizen must have a valid passport for entry into Canada or Mexico. No other documents will be accepted. Expiry date of passports should be at least six months after the return date of tour. If you don’t have a passport, call our office and we’ll tell you how to apply for one. Holders of non-U.S. passports should contact their nearest consulate and inquire about the necessary passport or visa documentation required for entry into the countries visited.
The F431M Travel Protection Plan consists of two parts: a non-insurance Cancellation Waiver (Part A) provided by Mayflower Cruises & Tours and Travel Insurance Benefits (underwritten by United States Fire Insurance Company form series T7000 et al, T210 et al and TP-401 et al) as well as non-insurance travel assistance services provided by Generali Global Assistance And Blue Ribbon Bags..
Part A – Cancellation Waiver
Should you have to cancel your tour, you may apply for a refund directly with Mayflower Cruises & Tours provided that you notified Mayflower of the cancellation at least one day before your tour departs. To purchase the Cancellation Waiver separately, New York residents may contact Mayflower Cruises & Tours at 1-800-323-7604 Exclusions: Mayflower Cruises & Tours reserves the right to alter its Refund and Cancellation Policy when a substantial amount of cancellation or postponement of travel is attributable to: conditions resulting from an act of God, natural or man-made disaster, fire, government action, civil disorder, war, hostilities between nations, or unavailability of transportation through no fault of Mayflower Cruises & Tours. These exclusions do not apply to plans purchased in New York, Minnesota or Missouri.
Part B – Travel Insurance Benefits
Part B provides the following travel insurance benefits and non-insurance travel assistance services and is underwritten by United States Fire Insurance Company and marketed by Trip Mate, Inc.
• Trip Interruption (up to 100% trip cost)
• $2,800 (max $200/day) Trip Delay
• $25,000 Accident & Sickness Medical Expense
• $25,000 Medical Evacuation and Repatriation of Remains
• $25,000 Accidental Death & Dismemberment – 24 Hour
• $2,000 Baggage and Personal Effects
• $500 Baggage Delay (max $100/Day)
• 24/7 Non-Insurance Worldwide Assistance Service
Under any TPP, in order for coverage to apply under Trip Cancellation and/or Trip Interruption, trip must be cancelled or interrupted due to a covered peril.
For details on the Travel Protection Plan refer to the Description of Coverage Brochure enclosed with your deposit receipt. For complete details and disclaimers for North America Holidays TPP plan, please visit www.tripmate.com/wpF431M. For Canadian Rockies by Rail, From the Red Rocks to the Rockies, New England and Canada Autumn Cruising and Steam Boating on American Queen trips, visit www.tripmate.com/wpF431G.
Coverages may vary and not all coverage is available in all jurisdictions. In most states, your travel retailer is not a licensed insurance producer/agent, and is not qualified or authorized to answer technical questions about the terms, benefits, exclusions, and conditions of the insurance offered or to evaluate the adequacy of your existing insurance coverage. Your travel retailer may provide general information about the plans offered, including a description of the coverage and price. The purchase of travel insurance is not required in order to purchase any other product or service from your travel retailer. Your travel retailer maybe compensated for the purchase of a plan. CA DOI toll free number: 800-927-4357. The cost of your plan is for the entire plan, which consists of both insurance and non-insurance components. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Trip Mate, Inc. (dba Trip Mate Insurance in CA and UT; CA license #0805270); 880 SW 145th Avenue #400 Pembroke Pines, FL 33027;1-833-297-2258; claimssupport@travelclaimsonline.com
This website contains highlights of the plans developed by Trip Mate, which include travel insurance coverages underwritten by United States Fire Insurance Company, Principal Office located in Morristown, New Jersey, under form series T7000 et al, T210 et al and TP-401 et al, and non-insurance Travel Assistance Services provided by Generali Global Assistance, FootPrintID, Blue Ribbon Bags and a non-insurance Cancellation Waiver provided by Mayflower Cruises and Tours. The terms of insurance coverages in the plans may vary by jurisdiction and not all insurance coverages are available in all jurisdictions. Insurance coverages in these plans are subject to terms, limitations and exclusions including an exclusion for pre-existing medical conditions. In most states, your travel retailer is not a licensed insurance producer/agent, and is not qualified or authorized to answer technical questions about the terms, benefits, exclusions and conditions of the insurance offered or to evaluate the adequacy of your existing Trip Mate, a Generali Global Assistance & Insurance Services brand, P.O. Box 527 Hazelwood, MO 63042 1-833-297-2255; claimssupport@travelclaimsonline.com. We are licensed in all states. While Trip Mate markets the travel insurance in these plans on behalf of USF, non-insurance components of the plans were added to the plans by Trip Mate, and Trip Mate does not receive compensation from USF for providing the non-insurance components of the plans.
